DEDICATED SUPPORT

Technical Service

For cases that need deeper review than the on-demand solver.

Focused DRI Problem Review

Send operating observations, material analysis and trends for a focused review.

Email Request

Process Optimization

Coal consumption, quality, kiln stability, yield, retention, air and production review.

Request Review

Complex Troubleshooting

Ring, accretion, ESP, cooler, backflow and recurring operational issues.

Contact Service

What to include

Kiln capacity, feed rate, coal split, FeT/FeM/carbon, coal FC/VM/ash/moisture, kiln RPM, temperatures, pressure trend, recent changes and a clear problem description.